Sahara City Phones has got you covered with our easy warranty policy. All purchases come with our sweet warranty and delivery terms and conditions that apply automatically to your purchase. By making the purchase, you agree to these conditions. You will have at least 03 days mind change warranty and at least 14 days to report any functional issues, and we'll take care of it. The warranty period starts once we ship your order.

Order Processing and Cancellation

After the buyer has placed the order and confirmed the invoice, the order will be processed. Note that once the order has been confirmed, changes or cancellations cannot be made.

Money Matters

All purchases require prepayment, and we do not offer credit to customers. Orders will only be delivered after full payment has been received. If the buyer has multiple orders at the same time, a deposit payment is required.

Shipments & Delivery

Sahara City Phones provides estimated delivery times for reference only. Therefore, any specified delivery estimates or times are not considered as strict deadlines. If there is a delay in delivery, Sahara City Phones will inform the Buyer of the delay and provide them with updated delivery estimates. Exceeding the estimated delivery will not result in Sahara City Phones default or liability.

Deliveries from Sahara City Phones to the Buyer are always uninsured unless otherwise agreed. If the buyer considers this liability limit insufficient, then the buyer may issue a special value declaration and request insurance. Sahara City Phones can provide this additional insurance to cover the value of the shipment in case of loss or damage.

Customs

Sahara City Phones does not assume responsibility or liability for any customs procedures that may occur, whether they are carried out in the Buyer's country or the country of the Buyer.

Grading and Returns

Sahara City Phones exclusively offers previously used phones in multiple quality classifications, including A+ (Pristine), A (Excellent), and A- (Good). Our website provides details of our grading standards. We highly recommend that our customers carefully review these grading standards with our terms and conditions before placing an order with us.

Warranty Exclusions

We do not accept phones with an Apple ID lock (iCloud Lock) returned. Removing warranty stickers will invalidate the warranty. Unauthorized RMA returns will be rejected and will incur charges. Phones with non-functional issues will not be processed. We are unable to process RMA related to color preferences since the colors of our products are sold in mixed.

• Phones intended for resale to end customers.
• Phones that have been graded.
• Phones without power (if the issue was not reported within 48 hours of receiving the phone).
• Phones with battery messages or battery percentage issues.
• Phones that have been repaired.
• Phones with LCD True tone issues.
• Phones with camera spots.
• Damage such as dents, broken parts, scuffs, dirt, and dust.

Return Merchandise Authorization (RMA)

Our warranty is good for 14 days from when the shipping courier picks up your order. If you want to return a product, make sure to do it within that 14-day period. After that, we can't accept returns, and the warranty will no longer be valid.

To return a product, you'll need to get authorization from us first. If you don't, we'll have to send it back to you, and you'll be charged AED15 per device. Don't worry, though—we'll give you a special RMA number for your return. Once we receive it, we'll either repair or replace your Sahara City Phones product.

In addition to these shortened warranty and delivery conditions, you also agree to our general conditions, which are updated and presented on our website www.SaharaCityPhones.com.

Return Policy and Coverage

'We got you covered'

We try to make it as easy as possible for you. That is why we provide a minimum of 14 days guarantee on functional problems to sold phones. The warranty period starts when the order has been invoiced by Sahara City Phones. See below for more information.

14 Days Functional Warranty

• No warranty to your end consumers or resell
• Our phones are data wiped (Ready to sell). No warranty for 'no power' on used phones
• Clean ESN / No iCloud / MDM Free / No FRP
• No warranty on grading after 48h of receiving
• Software/Hardware checked. No warranty is provided on battery percentage (%)
• Face ID & Touch ID Guaranteed
• No warranty on dents, broken, scuffs, dirt and dust
• No warranty if our devices have been opened or repaired
• No warranty provided on camera spots or NFC
• No warranty on camera, LCD & battery messages
• No warranty on Apple ASIS

Sahara City Phones cannot be held responsible for any misunderstandings, delays, or errors in the transmission of orders and communications due to the use of the internet or other communication methods between Sahara City Phones and the Buyer, unless there is clear evidence of intentional wrongdoing or gross negligence on our part.

If you have any complaints about our services or employees, please send an email to [email protected]. Rest assured, we will respond to your email within 24 hours. Please be aware that we do not offer any extra services or warranties for these devices.